Custom AI Assistants
Your own AI, trained on everything you know — answering customers and staff 24/7, in your voice, without you lifting a finger.
We use this ourselves
Go to edibridge.com and start typing in the chat bubble. That's Eddy — an AI assistant we built and trained on our entire EDI product. It answers pricing, setup, and deep technical questions the way we would, around the clock. It runs on our own AI hardware and costs almost nothing to operate. We can build the same thing for your business.
An assistant that knows your business
Most of what you and your team answer all day is the same handful of questions. Which product fits which need, what something costs, how an order works, when it ships. That knowledge is sitting in your head, your emails, your spec sheets, and your website.
We pull it together, train an assistant on it, and put it where your customers and staff already are. It doesn't replace anyone — it clones the part of you that answers the same things over and over, so your people can do the work only they can do.
Tell us what it should know →What's included
- Discovery — we map what it needs to know and who it talks to
- Training on your content: docs, specs, FAQs, past emails, site
- Your voice and rules — what it says, and what it never says
- Embedding on your website (chat bubble) or internal tool
- Guardrails + a clean hand-off to a human when needed
- Hosting set up for you — local box or cloud
- Updates as your products and answers change
Where it can help
A few of the assistants we can build. Most businesses start with one and add more once they see it working.
Website concierge
Answers product, pricing, and "does it fit my situation" questions on your site, day or night. Captures the lead when the visitor is ready.
Internal knowledge bot
Your team asks it instead of interrupting the one person who knows. Trained on your SOPs, policies, and how-we-do-it docs.
Lead qualifier
Greets new visitors, asks the right few questions, and routes the good ones to you with the context already gathered.
Order & status helper
Handles "where is my order," lead times, and reorder questions so those never hit your inbox at 11pm.
After-hours support
Covers the nights and weekends you cannot. Solves the easy ones, takes a message on the hard ones.
Onboarding guide
Walks new customers or new hires through your process step by step, the same way every time.
On a private local box
The way we run Eddy. The assistant lives on hardware you control — your data never leaves, there are no per-question fees, and it keeps working even if the internet doesn't. Best when privacy matters or volume is high.
Plugged into the cloud
Nothing to host. We connect it to a top-tier model like Anthropic's Claude and you pay as you go. Fastest to stand up, scales instantly, ideal when you just want it live and working.
Want one for your business?
Tell us what it should know and where it should live. We handle the rest.
Talk to us